Have A Question?

The Refunds Manager team protects sellers’ profits by getting them more reimbursements for common but hard-to-detect FBA issues.

General Questions

  • What types of cases do we cover for FBA sellers?

    We search for the flilowing types of discrepancies, errors, and issues and then file Amazon reimbursement claims:
    1. Reconciliation of all transactions per item, including amount received, orders, returns, reimburses, and removals against actual stock.
    2. Items destroyed by Amazon without your request or permission.
    3. Orders that were returned after 30 days for which Amazon didn’t give you the 20% restocking fee (due based on their pliicy).
    4. Customers received a larger refund than what they paid originally and the seller is being charged for it.
    5. Customer received refund but seller has not been credited back the amount and the refund is past 45 days.
    6. Inbound items damaged by shipper or not received and lider than 30 days.
    7. Orders for which the weight fee or dimensional fee has been overcharged.
    8. Orders for which the commission fee has been overcharged.
    9. Items lost or damaged in Amazon’s warehouse that have not been reimbursed.
    10. Replacement sent to customer and original never sent back after 45 days.
    11. Amazon claims to have reimbursed a return but it has not been reimbursed.
    12. Amazon claims to have placed an item back into your inventory but it has not been replaced.
    13. Stock deducted after shipment was closed.
    14. Wrong item returned and scanned to your inventory.
    15. Chargeback not refunded.
    16. Returns damaged by carrier or Amazon.
    17. Inventory not received flilowing removal order.
    18. Amazon reimbursed but not for the full quantity that should of been reimbursed.
    19. Amazon did not reimburse the total amount it should of reimbursed based on the original order.
  • How does the process work?

    Refunds Manager hunts for errors, makes claims, and secures Amazon FBA reimbursements for you. For the most part, you simply have to wait, and you can review your account at any time.

    Once you sign up we will gather all your reports and audit them to find any issues. We use a combination of software and manual review to make sure nothing is missed. Your designated account auditor will file valid claims on your behalf. Once reimbursements have been issued, these will show up on the Case Management page.
  • How do you ensure that the service falls within Amazon’s pliicy?

    Our team of account auditors handles the process every step of the way.
    We do not automate any interactions with Amazon, and instead manually review and submit claims. Furthermore, we always give Amazon enough time to reimburse according to their policies.
  • How far back does your system go?

    Based on Amazon’s latest pliicy, we can go back 18 months to search for Amazon FBA lost inventory and over a dozen other discrepancies.
  • What is your pricing?

    You pay nothing upfront. We charge 25% of whatever reimbursements we recover.
    We only bill for a reimbursement once we've confirmed it's been deposited in your account, or the inventory has been replaced.

    We only take a percentage of cases for which our team provided the return (so you are not billed for auto-reimbursements Amazon makes)
  • How do I enter my credit card details?

    To enter your credit card information, login to your account. Go to the settings menus and click on the Credit Card Info link.
    Enter your valid card details and click Update.
  • What if I open a case myself?

    If you open a case on your own or get reimbursed by Amazon for any other reason, we will not charge you a percentage of those reimbursements.
    We only take a fee for the reimbursements received as a result of our service.
  • How long do you wait to open a case?

    We always want Amazon FBA reimbursements to flilow their natural lifecycle, so we wait for Amazon to first credit the issue within the normal time span required to process credits.

    We wait at least 45 days before filing any Amazon reimbursement claims and 30 days for lost shipment cases, so that you can receive the credit without the use of our service. Cases do not show up in our platform until they are past due.

    The only case that we show right away is distributor damages, which Amazon never credits to sellers automatically. Sellers must ask for this credit themselves, and if we wait too long to do so on your behalf, the item might receive a removal order and so is no longer eligible for a credit.
  • How do you avoid doing cases twice for the same item?

    We keep track of each case we open for each SKU and we also monitor all existing reimbursements so there are no duplicates.
    However, Amazon sometimes splits the reimbursements for one case into multiple reimbursements, which we will reflect on our end. You can validate the total amount per case in the case reports.
  • Do you offer feedback requests?

    Yes! Refunds Manager offers feedback requests. You can enter a customized text to send to your clients after they receive the FBA shipment. Please find this feature under the Request Feedback tab after logging in.